1. Shipping destinations
GM COMMERCE ships to all European Union Member States, including mainland Spain, the Balearic Islands and the Canary Islands. Available destinations are shown during checkout.
2. Origin of the goods
Products are dispatched directly from our suppliers’ warehouses located outside the European Union, mainly in Asia. Each order therefore constitutes an importation into the country of destination. This information is given clearly before purchase so that the customer can assess the real delivery times.
3. Delivery times
| Stage | Estimated time |
|---|---|
| Order preparation and dispatch | 1 to 3 working days |
| International transport and customs clearance | 7 to 15 working days |
| Domestic delivery in the destination country | 1 to 4 working days |
| Total estimated time | 9 to 22 working days |
Times are estimates and may vary for reasons beyond GM COMMERCE’s control, such as customs holds, seasonal peaks or carrier incidents. In any event, and in accordance with Article 109 TRLGDCU, delivery will take place within a maximum of 30 calendar days from conclusion of the contract. If that period is exceeded, the customer may call on GM COMMERCE to deliver within an additional appropriate period and, if delivery does not follow, terminate the contract and obtain a full refund without undue delay.
4. Shipping costs
Shipping costs are calculated and shown before the order is confirmed. The final amount stated in the order summary includes the product, shipping costs, destination-country VAT and any applicable customs duties. No additional amount will be charged on delivery.
5. Tracking
Once the order has been dispatched, the customer will receive a tracking number by e-mail. The number may take 24 to 72 hours to become active in the carrier’s system.
6. Split shipments
Where an order contains several items from different warehouses, it may be delivered in several parcels and on different dates, at no additional cost to the customer.
7. Incorrect address or failed delivery
It is the customer’s responsibility to provide a complete and correct address. If the shipment is returned because of a wrong address, repeated absence of the recipient or refusal of the parcel, GM COMMERCE will contact the customer to arrange a reshipment, the cost of which may be charged, or a refund of the product price.
8. Incidents, loss and damage
If the parcel arrives damaged or does not arrive, the customer should report this to info@gmcommerce.es. GM COMMERCE will open a claim with the carrier and, if the shipment is confirmed lost or damaged, will reship or refund in full at no cost to the customer. The risk in transit lies with GM COMMERCE until physical delivery to the customer.